The Citizen Experience of Transparency Portals
CX, UX, Transparency, Open Data I suppose being a former anthropologist I have an overdeveloped interest in classification and precise descriptions. The citizen experience (CX), the user experience (UX), transparency and open data all have some overlap but are different things. These four concepts intersect in a particular kind of portal. Government transparency portals have been around for some time. Most government transparency portals suffer from many of the same issues: Organizationally driven rather than user driven design Compartmentalized data presented in an opaque, hard to decipher narrative Lack of adherence to modern design standards Lack of design pattern development, one has to relearn how to use different transparency portals Lack of data normalization and provenance I will walk through these issues after first cleaning up some of the mess regarding definitions and concepts that intersect with government transparency portals. Open Government, Open Data Some tr...